FluidGrids — Terms of Service

Document ID: FG-LEGAL-PUB-002 Version: 1.0 Effective date: 8 July 2026 Last updated: 2026-07-08 Publisher: Algoshred Technologies Private Limited (Burdenoff Group) Canonical location: https://fluidgrids.com/legal/terms Status: Approved — India jurisdiction, 2026-08-01.

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Summary (plain English)

This summary is for orientation only — the binding text follows below.

• Who you contract with. Self-serve users contract with Algoshred Technologies Private Limited (India). International billing is invoiced through Algoshred Technologies Corp (Delaware, USA), virtual PO 8 The Green, Ste A, Dover, DE 19901.
• Pre-launch / waitlist. The Service is currently in private beta / pre-launch. It is provided AS IS. We do not offer or promise any uptime SLA, response-time SLA, or service credits on any self-serve plan. An uptime SLA is available only as a separately negotiated Enterprise add-on, documented in the relevant Enterprise Order Form.
• What you get. Access to the FluidGrids Service on the plan you select, subject to plan limits and the AUP.
• What you can't do. Anything on the Acceptable Use Policy (https://burdenoff.com/contracts/fluidgrids/FG-LEGAL-005). Common bans: illegal content, malware, abuse, sanctions / export violations, mass spam, anonymisation relays, reselling without a partner agreement.
• Your content is yours. We get only the licence we need to run the Service. We do not train AI on it. Credentials and secrets are encrypted at rest.
• Age. 13+ users.
• Data residency. India by default.
• Refunds and pricing. See the pricing page and your account settings.
• Liability. Capped to a small, fixed amount appropriate for an early-beta product. See §12.
• Governing law. India. Disputes go to Chennai-seated arbitration, except where mandatory consumer protections override.
• Enterprise. If your organisation has a signed MSA, that controls — these Terms are for self-serve users only.

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1. Acceptance

By creating an account, clicking "I agree", or using the FluidGrids Service, you accept and agree to be bound by these Terms of Service ("Terms"), the Acceptable Use Policy (AUP) at https://burdenoff.com/contracts/fluidgrids/FG-LEGAL-005, the AI Product Terms at https://burdenoff.com/contracts/fluidgrids/FG-LEGAL-012, the Marketplace and Third-Party Terms at https://burdenoff.com/contracts/fluidgrids/FG-LEGAL-011 (where you install or publish templates/nodes), and the Privacy Policy at https://fluidgrids.com/legal/privacy. Together these form the agreement between you and us (the "Agreement") for self-serve use.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind it; "you" then means that organisation. If your organisation has signed a Master SaaS Agreement (MSA) with Algoshred (Document ID FG-LEGAL-001), the MSA controls and prevails over these Terms.

If you do not agree, do not use the Service.

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2. The Service

"Service" means the FluidGrids visual workflow automation platform operated by Algoshred, including the product frontend at app.fluidgrids.com, the workspace backend (wspace-workflow-svc), the GraphQL APIs, the embeddable React SDK (@burdenoff/fluidgrids-fe-sdk), the worker runtime, the docs hosting, the template store (when live), and the Documentation, each as updated from time to time. The Service is offered from the fluidgrids.com website.

We grant you a non-exclusive, non-transferable, non-sublicensable, worldwide right during the Subscription Term to access and use the Service for your internal business operations or personal use, subject to plan limits and the AUP.

2.1 Beta status. The Service is currently in private beta / pre-launch. Features, APIs, quotas and behaviour will evolve. Material reductions of generally-available functionality during a paid Subscription Term require 30 days' prior notice, and entitle you to a pro-rata refund of unused, prepaid Fees if you terminate within 30 days of that notice. Beta, preview, alpha, experimental and early-access features are provided AS IS with no warranty and may change or be withdrawn at any time.

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3. Account, eligibility, security

3.1 Eligibility. The Service is intended for users aged 13 and over.

3.2 Accuracy. Provide accurate, current and complete account information; keep it up to date.

3.3 Security of credentials. You are responsible for activity under your account, for keeping your password and API tokens confidential, and for promptly notifying us at [email protected] of any suspected compromise. Use MFA where available.

3.4 Authorized Users. If your workspace has more than one user, you are responsible for ensuring each user complies with this Agreement.

3.5 Sanctions and export. You represent that you, your users, and your end-customers are not located in or controlled from a country or by a person subject to comprehensive sanctions, and that you will not use the Service in violation of applicable export-control or sanctions laws.

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4. Plans, fees, taxes, refunds

4.1 Plans, quotas and pricing. The available plans, their entitlements, quotas, prices, regional pricing, taxes, refund mechanics, and renewal mechanics are described in the pricing page on our website and on the in-product checkout once live.

4.2 Free plan. The Free plan is provided AS IS, without SLA, without support beyond community channels, and may be modified, rate-limited or terminated at any time on reasonable notice.

4.3 Invoicing entity. Self-serve plans are charged in advance, monthly or annually, by the payment method on file. Indian and other regional payments are invoiced by Algoshred Technologies Private Limited and processed via Razorpay. International payments are invoiced by Algoshred Technologies Corp (Delaware, USA — virtual PO at 8 The Green, Ste A, Dover, DE 19901) and processed via Stripe.

4.4 Taxes. Fees are exclusive of all taxes, duties and similar government charges. You pay all such amounts other than taxes on Algoshred's net income.

4.5 Late payment. Undisputed amounts unpaid for more than 30 days from invoice date accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. We may suspend the Service for non-payment after 15 days' written notice.

4.6 Price changes. We may change prices and plan limits at renewal with at least 30 days' prior notice.

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5. No service level agreement on self-serve plans

The Service is in private beta and is provided on a best-effort basis. No service level agreement, uptime commitment, or service credit applies to any self-serve plan (including Free). The only SLA available is a separately negotiated Enterprise add-on, documented in the relevant Enterprise Order Form.

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6. Acceptable use

You agree to the Acceptable Use Policy at https://burdenoff.com/contracts/fluidgrids/FG-LEGAL-005, which is incorporated by reference. Without limiting the AUP, you shall not:

• access or use the Service in violation of the AUP;
• copy, modify, translate, decompile, reverse-engineer, disassemble or create derivative works of the Service, except to the extent expressly permitted by law;
• circumvent any technical limitation, rate limit, billing meter, licence key, audit log or security mechanism;
• use the Service to develop a competing product or service, or to benchmark the Service for publication, without our prior written consent;
• resell, sublicense, lease, rent, or provide the Service as a managed / hosted service to third parties, except under a separate Partner / Reseller Agreement or OEM Order Form;
• upload malware, ransomware, viruses, exploits, or content that infringes third-party rights or violates law;
• use workflows to process regulated personal data of third parties (children's data, government-classified data, payment-card data subject to PCI-DSS, electronic health records, biometric IDs, Aadhaar data) except under an Enterprise Order Form expressly permitting such use.

We may suspend the Service in whole or in part if continued use poses an imminent security, legal, or operational risk.

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7. Your content, your data, credentials

7.1 Ownership. As between us, you retain all right, title and interest in and to your Customer Data — your workflows, run inputs/outputs, logs, connections, templates, and anything else you put in the Service. You grant Algoshred a worldwide, non-exclusive, royalty-free, sublicensable (only to our subprocessors) licence to host, copy, transmit, display, process and otherwise use your Customer Data solely to (a) provide, secure, support and improve the Service for you, (b) prevent or address technical or security problems, (c) comply with law, and (d) enforce this Agreement.

7.2 Credentials and secrets. Connection credentials, OAuth tokens, and API keys stored for workflow execution are encrypted at rest with AES-256-GCM using keys managed in our key-management subsystem and are decrypted only in memory at the moment a node needs them. Algoshred personnel cannot read plaintext credential contents through ordinary operations.

7.3 No training on your data. We will not use your Customer Data, workflow definitions, prompts, completions or any AI session content to train, fine-tune or evaluate any generally available machine-learning or large-language model.

7.4 Backups. We maintain operational backups as described in our Security Exhibit. You remain responsible for keeping your own backups where the use case warrants.

7.5 Return and deletion. Within 30 days after the end of the Subscription Term you may export Customer Data through documented Service mechanisms. After that period (or, for Free / lower-tier accounts, after 90 days of inactivity), we may delete Customer Data, except where retention is required by law or for ordinary backup-cycle purposes (max 90 days).

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8. Embedding and SDK

The @burdenoff/fluidgrids-fe-sdk is licensed for embedding in your own SaaS product subject to the terms of your subscription plan. Free and self-serve plans may use the SDK for internal applications only. OEM / white-label embedding in a third-party product offered to end customers requires an Enterprise / OEM Order Form.

You remain responsible for how your end users interact with embedded workflows and for ensuring your use complies with law and these Terms.

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9. Marketplace and third-party nodes

When the template/node marketplace is live, any purchase, sale, or publication of templates or custom nodes is governed by the Marketplace and Third-Party Terms. Algoshred is not a party to transactions between buyers and sellers except as the payment facilitator where stated.

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10. Intellectual property

All rights in the Service, including software, designs, trademarks, and documentation, are owned by Algoshred or its licensors. These Terms do not grant you any licence to our trademarks except as necessary to describe your use of the Service.

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11. Termination

You may stop using the Service at any time. We may suspend or terminate your account for breach of these Terms or the AUP. Upon termination, your right to access the Service ends immediately; your data will be handled per §7.5.

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12. Warranties and liability

12.1 Warranties. The Service is provided AS IS and AS AVAILABLE. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12.2 Liability cap. Subject to applicable law, Algoshred's total aggregate liability to you under or in connection with these Terms is capped at the greater of (a) the amount you paid us in the 12 months before the event giving rise to liability, or (b) USD 100.

12.3 Excluded liability. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

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13. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be finally settled by binding arbitration seated in Chennai, Tamil Nadu, India, under the Arbitration and Conciliation Act, 1996, with one arbitrator appointed mutually (or, failing agreement, by the Madras High Court). Mandatory consumer protections in your jurisdiction are not excluded.

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14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-product notice at least 30 days before taking effect for existing paid subscribers. Continued use after the effective date constitutes acceptance.

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15. Contact

Topic	Email
Legal / MSA	[email protected]
Security & responsible disclosure	[email protected]
Support	[email protected]
General	[email protected]

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Document ID: FG-LEGAL-PUB-002 Owner: Legal / Algoshred Review cycle: every 12 months, on material change, or when adding a new product capability.